Privacy Policy

1. Introduction

Prontly Notify (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our push notification platform. By using Prontly Notify, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: When you sign up, we collect your name, email address, and password.
• Website Information: Your website URL, domain, and platform type (WordPress, Shopify, etc.).
• Subscriber Data: Browser tokens, browser type, operating system, and approximate geographic location of your push subscribers.
• Usage Data: Information about how you interact with our platform, including campaign metrics and feature usage.
• Payment Information: Processed securely through Razorpay. We do not store credit card numbers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our push notification platform
• Process transactions and manage subscriptions
• Send technical notices, updates, and support messages
• Improve our platform through analytics and product research
• Comply with legal obligations and enforce our Terms of Service

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Firebase (authentication, push delivery), Cloudflare (infrastructure), Razorpay (payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+) and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your account information for as long as your account is active. Upon account deletion, we maintain a 30-day grace period during which recovery is possible, after which data is permanently purged. Subscriber data is retained per your campaign needs and can be exported or deleted at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority (India: DPDPA, EU: GDPR, California: CCPA)

8. Contact

For privacy-related inquiries, please contact us at privacy@prontly.in or through our Contact page.